Privacy Policy

Last Updated: Dec 22nd 2024

Welcome to Citi Union's Privacy Policy. Your privacy is of utmost importance to us. This policy outlines the types of personal information we collect, how we use, store, and disclose it, and the steps we take to safeguard your information.

1. Introduction

Citi Union is a leading international banking group committed to sustainable business practices and long-term growth. With operations spanning across Europe, Asia, and Sub Saharan Africa, we provide a range of banking services through our Personal, Business, Commercial, and Corporate & Investment banking segments.

2. Information We Collect

We collect various types of personal information to provide and improve our services:

• Personal Information: This includes your name, address, phone number, email address, and other contact details.
• Financial Information: Details related to your accounts, transactions, and financial history.
• Identification Information: Such as passport, national ID, or driver's license details.
• Usage Data: Information about how you interact with our services, including website visits, account activity, and preferences.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To manage and administer your accounts, process transactions, and provide customer support.
• Improving Services: To analyze usage data and feedback to improve our products and services.
• Compliance: To comply with legal obligations and regulatory requirements.

4. Sharing and Disclosure

We may share your personal information with:

• Affiliates: Other companies within the Citi Union group for operational purposes.
• Service Providers: Third-party service providers who assist us in delivering our services.
• Legal Requirements: When required by law or in response to legal processes.

5. Security

Citi Union employs advanced security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to the processing of your personal information.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes and seek your consent if required by law.

Thank you for choosing Citi Union. We are committed to safeguarding your privacy and providing you with exceptional banking services.